SERVICES
The use of this Website entitles the User, whether a User or a Customer, to avail certain services as provided in the following clauses (“Services”) and interpretation of the term “Services” shall be done accordingly depending upon the context.
The Users are entitled to the following Services:
If You have not completed the registration as per clause 6, You are entitled to view the snapshots of various E-Health Packages or other offers being offered on the Website. i.e Home collection requests, customer feedback form etc.
If You have completed the registration as per clause 6, on the payment of Fee, You are entitled:
to view the snapshots of various E-Health Packages or other offers being offered on the Website;
to book one or more E-Health Package/s or other offers;
to opt for Home Service (if available at that period of time) wherein the Company shall send its representatives to your door step for the sample collection or You may visit the nearest centre (at which the service is currently available) of the Company to give the sample. However, You shall have to visit the designated test centers/ laboratories if the Company requires You to do so;
to receive email/sms/phone calls/letters which shall provide You with the Order ID, the E-Health Package’s details and the other details;
to receive the test reports within the suggested time.
By clicking the button Get Call Now use , I agree to be called on behalf of CRL Diagnostics Pvt. Ltd., using an automatic telephone dialling system.
The Services are non-transferable i.e. only the person on whose name the E-Health Package is assigned at the time of booking will be eligible to avail the Services at the lab or through home collection.
In case a booking is made before 4 pm on a business day, the Company shall endeavour to give a confirmation call to the Customer on the same day and if it is received after 4 pm, the Company shall endeavour to give a confirmation call to the Customer the next business day.
The Customer is required to carry a photo-identification card, a copy of the invoice and Order ID or the transaction number at the time of visit to the Lab or when availing Home Service.
You are advised to go through the list of instructions/guidelines that is provided by the Company on its Website detailing the dos and don’ts before taking the various tests laid down in the E-Health Packages.
The Company may put further terms and conditions with every E-Health Package or Services and in case of any conflict with the Terms of Use or Privacy Policy, the term and conditions put specifically with the E-Heath Package shall prevail.
The Company reserves the right to change the nature of Services as mentioned in clause 3.2 at its sole discretion. Such change may be notified to the User/Customer by publishing the same on the Website.
RESTRICTIONS ON USE
You shall not use the Website in order to transmit, distribute, store or destroy material, including without limitation content provided by the Company:
for any unlawful purpose or in violation of any applicable law, regulation, international law or laws of any other country; or
in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, or
that is defamatory, libelous, obscene, threatening, abusive or is offensive to users of the Website, such as content or messages that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; or
that is false or misleading; or
that harasses or advocates harassment of another person.
You are also prohibited from violating or attempting to violate the security of the Website, including, without limitation the following activities: (a) accessing data not intended for You or logging into a server or account which You are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to Website, overloading, “flooding”, “spamming”, “mail bombing”, “hacking” or “crashing”; or (d) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
Specific Restrictions on Rights to Use: In addition to the above, You shall not:
modify, adapt, translate, or reverse engineer any portion of the Website and/or Services;
remove any copyright, trademark or other proprietary rights notices contained in or on the Website and/or Service;
use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website and/or Service or for crawling the Website and scraping content or to circumvent the technological methods adopted by the Website to prevent such prohibited use;
reformat or frame any portion of the web pages that are part of the Website and/or Service;
create user accounts by automated means or under false or fraudulent pretenses;
create or transmit unwanted electronic communications such as “spam” to other users/customers of the Website and/or Service or otherwise interfere with other User’s or Customer’s enjoyment of the Website and/or Service;
submit any content or material that falsely express or imply that such content or material is sponsored or endorsed by the Company or the Website;
transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature;
make use of the Website or Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including that are deemed threatening or obscene;
copy or store any content offered on the Website for other than Your own use;
take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on the Company’s IT infrastructure;